Refund policy

Refund Policy

At SupplyLoop, we want you to love what you order. Because of how our products are sourced and shipped, we've built a policy that keeps things fair and simple for everyone.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery at supplyloop26@gmail.com with your order number and a photo or short video showing the issue. Once verified, we'll offer a full refund or a free replacement — no need to send anything back.

Change of Mind / Wrong Size
Because of international shipping costs, we do not accept physical returns for items ordered incorrectly or no longer wanted. If you're unsure about sizing or fit before ordering, feel free to reach out to us first — we're happy to help you choose.

Order Not Received
If your order hasn't arrived within the estimated delivery window shown at checkout, contact us and we'll track it down. If it's confirmed lost in transit, we'll issue a refund or send a replacement.

Refund Processing
Approved refunds are issued to your original payment method within 5–10 business days.

Contact Us
Questions about your order? Email us at supplyloop26@gmail.com and we'll get back to you as soon as possible.